Our Privacy Policy

Our Privacy Policy 

This Document/ Agreement (hereinafter referred to as “Privacy Policy”) applies to the access and use of, including but not limited to, the Tribal Arena Website(https://www.tribalarena.com/), all other Websites, applications and bots developed and operated by Tribal Arena(hereinafter together referred to as the “Website”) which is managed and operated by Tribal Arena Inc. (hereinafter referred to as the “Company”). This Privacy Policy applies to all visitors, users and others (hereinafter referred to as “User(s)”/ “You”/ “Your”) who wish to access or use the Website. By accessing or using the Website You agree to be bound by the Privacy Policy. If You disagree with any part of the Privacy Policy then You do not have permission to access the Website. 

This Privacy Policy is a legally binding document and is electronic records as prescribed under the applicable laws of the state and is generated by a computer system and does not require any physical or digital signatures. This Agreement is published in accordance with the provisions of applicable laws of the state, that provide for due diligence to be exercised for the access or usage of the Website.  

The Privacy Policy along with the Terms of Service describes the relationship of the Company and the Users which will be subject to the rules, guidelines, policies, and terms of service applicable to any service that is being provided by the Website and shall be considered as part and parcel of the Website.  

We are deeply committed regarding Your privacy, confidentiality and security of personal information (hereinafter referred to as “PII”) that resides with the Company. Keeping Your PII secure and preventing any misuse thereof, is therefore a top priority of the Company. The Company is strongly committed to protecting Your privacy and has taken all necessary and reasonable measures to protect the confidentiality of any information including PII shared by You.  

As used in this Policy, PII shall mean and include any information that alone or in combination with other information related to a specific identifiable individual person, by way of illustration and not limitation, PII includes an individual’s name, mobile, and address. 

This privacy policy describes how the Company collects and handles certain information including PII it 

 may collect and/or receive from You via the use of the Website. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions. 

Scope of Privacy Policy 

  1. This Privacy Policy applies to current and former Users of the Website. By visiting and/or using the Website, You are accepting and consenting to the practices described in this Privacy Policy. The statements and procedures mentioned under this Privacy Policy must be read in conjunction with our Terms of Service available on our Website. 

  1. There is no requirement of any physical, electronic or digital signature on this Privacy Policy. 

  1. This Privacy Policy explains the Company’s policy regarding the collection, use, disclosure and transfer of Your PII by the Company in relation to the use of the Website, including but not limited to, delivery of information and content. 

  1. You accept this Privacy Policy when you visit the Company’s Website or use any services, content, features, technologies or functions offered on the Company’s Website. 

  1. This Privacy Policy applies to all PII collected by the Company during the course of the usage of the Website. By using the Website, You agree to comply with the Company’s policies. The Privacy Policy is designed to assist You in understanding how PII is being collected and assist You in making informed decisions while using the Website. 

  1. Downloading, installing, browsing, or otherwise using the Website signifies acceptance of this Privacy Policy as well as a formal agreement to be legally bound by the same. Any changes made to the Privacy Policy shall be effective immediately and continued use of the Website after any such changes shall constitute acceptance of such changes. 

Information Collected 

  1. Users who use and/or register on the Website will be requested to provide their PII. The PII is used for efficient User experience. 

  1. By accessing the Website, You consent to collection, storage, and use of PII provided by You (including any changes thereto as provided). 

  1. The Company respects Your privacy and is committed to reasonably protect it in all aspects. The types of information which may be collected about You by the Company are as follows: 

3.1 Information supplied by Users: While signing up or accessing the Website, the information of the User is collected including but not limited to: 

3.1.1 Name 

3.1.2 Mobile Number 

3.1.3 Address 

3.1.4 Any other information that You may choose to provide to us for or after the registration of Your account and to complete the creation of Your profile. 

3.2 Information automatically tracked while navigation: The Company may also collect information through Your interaction with and use of the Website. This information includes, but is not limited to the following: 

3.2.1 Data about pages you access 

3.2.2 Computer IP Address 

3.2.3 Devices ID or unique identifies, 

3.2.4 Device Type 

3.2.5 Geo-location information,  

3.2.6 Computer and connection information, 

3.2.7 Referral URL, 

3.2.8 Ad data, and 

3.2.9 Any other information. 

3.3 Cookies  

Company may also collect anonymous information through Your use of cookies and web beacons. Company may collect and store any information You may provide to us when You use the Websites being offered by the Company, including when You add information in a web form, add or update Your account information, or when You otherwise correspond with the Company regarding the services. 

3.4 Credit Information Report- 

3.4.1 Only after receiving Your express consent, the Company may collect Your Credit Information (credit score and credit information) through a soft search of Your credit records with Credit Information Companies (hereinafter referred to as “CIC”). The Company has no control over the content or the accuracy of the information provided by CICs. 

3.4.2 By consenting to use and avail Your credit information report through Website, You agree that the Company shall be entitled to rely on Your authorization and consent granted by you to the Company. 

3.5 Other Information: The Company may collect such other/additional information on need to basis: 

3.5.1 Financial information, such as the full bank account number and or credit card number that You may link to Your account or give us when You use the Company’s Website such as while registering for any of the game(s)/ tournament(s). 

3.5.2 PAN details, Citizenship Number, Bank account details, Credit card details, and Debit Card details. 

3.5.3 Collect Information about You from other sources, such as through Your contact with us, including but not limited to, Our customer support team. 

3.5.4 Additionally, for quality and training purposes or for its own protection, the Company may monitor or record its telephone conversations with You or anyone acting on Your behalf. By communicating with the Company, You acknowledge that Your communication may be overheard, monitored, or recorded without further notice or warning. 

3.5.5 In order to help protect You from fraud and misuse of Your personal information, we may collect information about You and Your interactions with Website for the services provided. 

Use of PII 

  1. Your PII maybe used to set up and administer Your profile, provide necessary technical support, verify Your identity and send important communication. 

  1. The Company may use Your PII for internal and external research and development purposes and to improve and test the features and functions of the Website for giving the best options and services to You. 

  1. The Company’s access to this information is limited to authorized personnel for critical business reasons, including but not limited to, technical support. 

  1. The Company may use and retain Your PII for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; loss prevention, fraud,  or to meet our internal and external audit requirements, information security purposes, and or which is required (i) under applicable law; (ii) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, (iii) to enforce Company’s Terms of Service; and (iv) to protect the Company’s rights, privacy, safety or property, or those of other persons. 

  1. The Company does not sell information about its Users to any person or entity whatsoever. However, during the development of its business, the Company may sell or buy companies or assets. In such transactions, Your information may be transferred to such companies or assets. 

  1. Company also uses Your information for the following purposes: 

  1. Generating and maintaining Your profile on the Website. 

  1. Provide personalized features.  

  1. Facilitating collection activities as needed.     

  1. Maintaining regular communications with You concerning transactions that You initiate, such as requesting information or assistance, making payments, transferring funds etc. 

  1. Modifying the Website from time to time to cater to Your interests. 

  1. Providing the services and the functions, features of the Website efficiently. 

  1. To conduct analytical studies on various aspects including User behavior and preferences etc. 

  1. To determine any security breaches, computer containment or computer virus, 

  1. To investigate, prevent or take action regarding illegal activities and suspected frauds, 

  1. To undertake forensics of the concerned Computer resources as a part of the investigation or internal audit, 

  1. To enhance the ability of the Company to communicate with You and customers about additional services; 

  1. To provide technical assistance required initial setup, support services or dealing with any suspicious activities from the user accounts. 

Express Consent 

  1. You expressly consent to provide details/information/documents to the Company under this Privacy Policy. 

  1. You while providing your details/documents over the Website, including but not limited to the personal information or other information as mentioned hereinabove , expressly consent to Company (including its marketing channels and business partners) to contact you through SMS, call and/ or e-mail and to follow up calls in relation to the services provided through the Website, for imparting knowledge about the games, offering promotional offers running on Website & various other offers offered by its business partners. 

  1. You hereby authorize and expressly consent  to share your PII and other information with third parties for completion of the services availed. 

  1. You hereby grant your unambiguous, free, and express consent to authorize and appoint the Company to request and obtain, or collect, and receive any such information including PII as may be necessary for and on Your behalf. 


Withdrawal of Consent 

  1. The consent provided to the Company by you for collection of PII and such other information on need-to-know basis may be withdrawn by emailing us at (__legal@tribalarena.com_). 

  1. The Company shall remove such PII within 2 (Two) weeks of receipt of such request. 

  1. Once such consent is withdrawn, the Company shall immediately stop using such information provided by you for which such revocation has been sought by You and further stop providing such data to third parties. 

  1. However, the Company may use certain information i.e., digital footprints internally. 


Sharing of Information 

  1. The Company may share the information provided by You with the third parties, including its vendors, payment processing, service provider, and business partners for the following purposes: 

  1. Information may be shared with fraud prevention and detection service providers for the purpose of detecting and preventing fraudulent activity. 

  1. Information may be shared if the Company believes it necessary to disclose information to investigate, prevent or take action regarding illegal activities, suspend fraud, or violation of Terms of Service and Privacy Policy. 

  1. For customer service purposes, including to help access Your accounts or resolve disputes (e.g., billing or transactional). 

  1. Service Providers: to enable service providers under contract with us to support our business operations, including but not limited to fraud prevention, bill collection, marketing, customer services, and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit. 

  1. In case of any information asked by Law enforcement, government officials, or other third parties pursuant to a subpoena/summon, court order, or other legal process or requirement applicable to the Company or any of its affiliates. 


Cookies Policy 

  1. The Company uses data collection devices , including but not limited to, “cookies” etc on certain pages of Website to help analyze our Website’s  page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on Your device's hard-drive/storage that assist us in providing better service on our Website. We offer certain features that are only available through the use of a "cookie". 

  1. A cookie in no way gives the Company access to the User’s computer or any information about them, other than the data they choose to share with the Company. The User(s) can choose to accept or decline cookies. 

  1. The "help" portion of the toolbar on most browsers will tell You how to prevent Your browser from accepting new cookies, how to have the browser notify them when they receive a new cookie, or how to disable cookies altogether. However, cookies will allow You to take full advantage of some of the Websites features and it is recommended to leave them turned on. 


Retention of Data 

  1. The Company will retain Your information for as long as necessary for providing the services available on the Website or till Your request to terminate Your Account, whichever is later. 

  1. The Company may be obligated to retain certain information under the applicable law and/or as part of its contractual obligations with the Business partners and accordingly such information shall be retained as prescribed under the applicable law or part of Company’s contractual obligation. 

  1. Post-termination of Your account or withdrawal of consent to use certain information/ data, the Company may continue to use your anonymized data aggregated or in combination with anonymized data of other users. We use this aggregated anonymized data for data analysis, profiling and research purposes, for example to gain insights about our users and their profiles. We may keep Your contact information along with your application details (if any) for fraud prevention purposes and for the exercise/ defence of a legal claim or for providing evidence in legal proceeding(s). 


It is contrary to this policy for You to use Website to effect or participate in any of the following activities: 

  1. To send unsolicited mass e-mailings, whether or not such unsolicited e-mailings provoke complaints from the recipients; 

  1. To engage in any of the foregoing activities using Websites of another provider but channeling such activities through our Website. 

  1. To falsify User(s) information provided in the Website. 

Intimation by You regarding change in PII or any other Information 

In case You would like to modify / delete any details with respect to Your Personal / Non-personal information, or to access Your information in readable format, You can write to: (_____legal@tribalarena.com________). 

Violation of this Privacy Policy 

Upon becoming aware of an alleged violation of this Policy or Terms of Service, the Company may initiate an investigation. During the investigation,, the User's access to the Website may be suspended, restricted, or limited to prevent further unauthorized activities. Depending on the severity of the violation, the Company may, at its sole discretion, restrict, suspend, or terminate User’s account and pursue other civil remedies. If such violation is a criminal offence the Company will notify the appropriate Government authority of such violation. 

User Acknowledgments 

The User hereby acknowledges and agrees that this Privacy Policy: 

  1. Is clear and easily accessible and provides statements of Company policies and practices with respect to the Information; 


  1. Provides for the various types of personal or sensitive personal data of information to be collected; 


  1. Provides for collection and usage of the Information 

  1. ; and 

  1. Provides reasonable security practices and procedures. 

User further acknowledges that the User is at least 18 years of age or above and competent in terms of the law to which they are subject and are able to understand the terms, conditions, obligation, affirmations, representations and warranties set forth in this Privacy Policy. 

Accessing and Updating PII 

When the User uses the Website, the Company makes good faith efforts to provide the User, as and when requested by the User, with access to his/her PII and the User shall further ensure that any PII or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such PII or sensitive personal data or information to be retained by law or for legitimate business purposes. The Company asks individual Users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests, and the Company may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, would be extremely impractical, or for which access is not otherwise required. 

Log Data 

We collect information that your browser sends whenever you visit our Website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, and the pages of our Website that you visit; the time and date of your visit, the time spent on those pages, and other statistics. 

In addition, we may use third party Websites such as Mixpanel, Google Analytics, and AWS that collect, monitor, and analyze this type of information in order to increase Website's functionality. These third party service providers have their own privacy policies addressing how they use such information. When you access the Website by or through a mobile device or PC, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices’ unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics. 

When you access the Website through social media platforms , we may collect certain information automatically, including, but not limited to, the account you use to interact with the Website and other information provided.. 


Third Party Service Providers 

We may employ third party companies and individuals to facilitate our Website, to provide the services on our behalf, to perform Website-related services or to assist us in analyzing our Website . 

In the event where these third parties have access to Your Personal Information it is only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. 



The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, such as using hashed passwords and encrypting all communication sent over the internet, we cannot guarantee its absolute security. 


International Transfer 

Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. 


Children's Privacy 

Our Website does not address anyone under the age of 18 ("Children") and by using/visiting the website You agree and acknowledge that You are above the age of 18.  

If You are a parent or a guardian and You are aware that Your Child has provided us with PII, please email to us at (__legal@tribalarena.com_) to withdraw such PII subject to the Data Retention clause of this Privacy Policy..  


We may update our Privacy Policy from time to time by publishing a new version on our Website. We will notify You of any changes by posting the new Privacy Policy on our Website. 

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 



By using our Website, you are consenting to our privacy policy. This policy only applies to the information collected from our Website.  


Contact Us 

Any questions or clarifications with respect to this Policy or any complaints, comments, concerns, or feedback can be sent to us at ___legal@tribalarena.com_________